Polycom 4300T Bedienungsanleitung

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Zur Seite of

Richtige Gebrauchsanleitung

Die Vorschriften verpflichten den Verkäufer zur Übertragung der Gebrauchsanleitung Polycom 4300T an den Erwerber, zusammen mit der Ware. Eine fehlende Anleitung oder falsche Informationen, die dem Verbraucher übertragen werden, bilden eine Grundlage für eine Reklamation aufgrund Unstimmigkeit des Geräts mit dem Vertrag. Rechtsmäßig lässt man das Anfügen einer Gebrauchsanleitung in anderer Form als Papierform zu, was letztens sehr oft genutzt wird, indem man eine grafische oder elektronische Anleitung von Polycom 4300T, sowie Anleitungsvideos für Nutzer beifügt. Die Bedingung ist, dass ihre Form leserlich und verständlich ist.

Was ist eine Gebrauchsanleitung?

Das Wort kommt vom lateinischen „instructio”, d.h. ordnen. Demnach kann man in der Anleitung Polycom 4300T die Beschreibung der Etappen der Vorgehensweisen finden. Das Ziel der Anleitung ist die Belehrung, Vereinfachung des Starts, der Nutzung des Geräts oder auch der Ausführung bestimmter Tätigkeiten. Die Anleitung ist eine Sammlung von Informationen über ein Gegenstand/eine Dienstleistung, ein Hinweis.

Leider widmen nicht viele Nutzer ihre Zeit der Gebrauchsanleitung Polycom 4300T. Eine gute Gebrauchsanleitung erlaubt nicht nur eine Reihe zusätzlicher Funktionen des gekauften Geräts kennenzulernen, sondern hilft dabei viele Fehler zu vermeiden.

Was sollte also eine ideale Gebrauchsanleitung beinhalten?

Die Gebrauchsanleitung Polycom 4300T sollte vor allem folgendes enthalten:
- Informationen über technische Daten des Geräts Polycom 4300T
- Den Namen des Produzenten und das Produktionsjahr des Geräts Polycom 4300T
- Grundsätze der Bedienung, Regulierung und Wartung des Geräts Polycom 4300T
- Sicherheitszeichen und Zertifikate, die die Übereinstimmung mit entsprechenden Normen bestätigen

Warum lesen wir keine Gebrauchsanleitungen?

Der Grund dafür ist die fehlende Zeit und die Sicherheit, was die bestimmten Funktionen der gekauften Geräte angeht. Leider ist das Anschließen und Starten von Polycom 4300T zu wenig. Eine Anleitung beinhaltet eine Reihe von Hinweisen bezüglich bestimmter Funktionen, Sicherheitsgrundsätze, Wartungsarten (sogar das, welche Mittel man benutzen sollte), eventueller Fehler von Polycom 4300T und Lösungsarten für Probleme, die während der Nutzung auftreten könnten. Immerhin kann man in der Gebrauchsanleitung die Kontaktnummer zum Service Polycom finden, wenn die vorgeschlagenen Lösungen nicht wirksam sind. Aktuell erfreuen sich Anleitungen in Form von interessanten Animationen oder Videoanleitungen an Popularität, die den Nutzer besser ansprechen als eine Broschüre. Diese Art von Anleitung gibt garantiert, dass der Nutzer sich das ganze Video anschaut, ohne die spezifizierten und komplizierten technischen Beschreibungen von Polycom 4300T zu überspringen, wie es bei der Papierform passiert.

Warum sollte man Gebrauchsanleitungen lesen?

In der Gebrauchsanleitung finden wir vor allem die Antwort über den Bau sowie die Möglichkeiten des Geräts Polycom 4300T, über die Nutzung bestimmter Accessoires und eine Reihe von Informationen, die erlauben, jegliche Funktionen und Bequemlichkeiten zu nutzen.

Nach dem gelungenen Kauf des Geräts, sollte man einige Zeit für das Kennenlernen jedes Teils der Anleitung von Polycom 4300T widmen. Aktuell sind sie genau vorbereitet oder übersetzt, damit sie nicht nur verständlich für die Nutzer sind, aber auch ihre grundliegende Hilfs-Informations-Funktion erfüllen.

Inhaltsverzeichnis der Gebrauchsanleitungen

  • Seite 1

    User Guide V 2 IU 4300T Converged Network Appliance October 2005[...]

  • Seite 2

    Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part[...]

  • Seite 3

    Conte nts 1 Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 The 4300T Converged Network Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 T1 Wide Area Network (WAN) Access Router . . . . . . . . . . . . . . . . . . 1–1 Security . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Seite 4

    User Guide V 2 IU 4300T Converged Network Appliance 2 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13 Configure the LAN Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13 Configuring VLANs in the 4300T . . . . . . . . . . . . . . . . . . . . . . . . . 3–[...]

  • Seite 5

    Conte nts 3 Traffic Management Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–38 Enable Traffic Shaping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–39 Optionally enable priority IP addresse s . . . . . . . . . . . . . . . . . . . . . . . 3–40 Enable CAC . . . . . . . . . . . . . .[...]

  • Seite 6

    User Guide V 2 IU 4300T Converged Network Appliance 4 Passive Voice Call Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Accessing Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Verify Registered Voice an d Video Devices . . . . . . . . . . . . . . . . . 4–6 Performing a Ping[...]

  • Seite 7

    Conte nts 5 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix–16 VoIP ALG – H323 Settings . . . . . . . . . . . . . . . . . . . . . . . Appendix–17 Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix–19 Dialing plans . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Seite 8

    User Guide V 2 IU 4300T Converged Network Appliance 6[...]

  • Seite 9

    1 - 1 1 Introduction The 4300T Converged Network Appliance The V 2 IU 4300T is an intelligen t, all-in-one ne tworking solution for enter prises and service providers. It reduces costs by simplifying the deployment, management and security of converged voice, video and data networks. The 4300T provides the following importan t functions for converg[...]

  • Seite 10

    User Guide V 2 IU 4300T Converged Network Appliance 1 - 2 Call Quality Monitoring Passive call quality monitoring for e a ch SIP or MGCP voice call includes statistics needed to enforce SLAs an d resolve networking problems that negatively affect call quality. Future-proof Scalability The 4300T is a powerfu l, flexible platform that can be deployed[...]

  • Seite 11

    Introduction 1 - 3 — Active call count indicators Front Panel LEDs The LEDs display real-time inf ormation fo r key functions of the 4300T. They are as follows: LED Label Activity Description Power Off Power switch off (or no power from wall) Green Power is supplied to the unit S t atus Off Self-tests have failed. The unit has not booted. Green S[...]

  • Seite 12

    User Guide V 2 IU 4300T Converged Network Appliance 1 - 4 Back Panel The back panel of the 4300T contai ns the following (left to right): • Power connector • Erase button • Power connector • 4 switched LAN Ethernet ports • Management console port • T1 WAN port (RJ-48 with buil t-in CSU/DSU) • Ethernet WAN port Power Connector The 4300[...]

  • Seite 13

    Introduction 1 - 5 This port is used for debug or local diagnostic purposes only. Primary configuration of the 4300T is performe d from a web browser as c overed in Chapter 3 . T1/E1 W AN por t The T1 WAN interface with the following features: • Fully integrated CSU/DSU • T1 support • Fractional T1 support • Layer 2 protocol support for: HD[...]

  • Seite 14

    User Guide V 2 IU 4300T Converged Network Appliance 1 - 6[...]

  • Seite 15

    2 - 1 2 Getting Star ted Physical Installation The 4300T is designed for desktop, rack or wall-mount installation. Please observe the following guidelines when installing the system: • Never assume that the AC cord is disconnected from a power source. Always check first. • Always connect the AC power cord to a properly grounded AC outlet to avo[...]

  • Seite 16

    User Guide V 2 IU 4300T Converged Network Appliance 2 - 2 Install two screws 4 14/16 ” horizontally apart on a wall or other vertical surface. The screws shou ld protrude from the wall so that you can fit the appliance between the head of the screw and the wall. 1. If you install the screws in drywall use hollow wall anchors to ensure that the un[...]

  • Seite 17

    Getting Started 2 - 3 4. Continue to configure the system using the information provided in Chapter 3 . Note For secure management of your network, be sure to change the default userid and password as described under Change the Administratio n Password .[...]

  • Seite 18

    User Guide V 2 IU 4300T Converged Network Appliance 2 - 4[...]

  • Seite 19

    3 - 1 3 Configuring the 4300T The 4300T is a flexible, easy to use c onverged network appliance that provides many critical networking functions for IP based voice, video and data. It can be installed in several different t opologies: • At the custom er premis e for IP Ce ntrex and hosted video applications • At the station side of enterprise I[...]

  • Seite 20

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 2 Configuration Guide For IP Centrex Applications A typical 4300T installation for an IP Ce ntrex application requires no external router or firewall. The 4300T WAN port is connected directly to the T1/E1 line and the LAN port(s) are connected di rectly to enterprise d evices and/or Ethernet s[...]

  • Seite 21

    Configuring the 4300T 3 - 3 • NAT/PAT translation for IP phones and PC ’s. This allows a single public IP address to be used on the WAN link to repr esent all of the private IP addresses assigned to the LAN IP phones and PC’s. • Static NAT entries. This enables the cus tomer to use a WAN public IP address for data servers (web, mail, ft p, [...]

  • Seite 22

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 4 T raffic Management Configuration enable traffic shaping Y es enable Call Admission Control Optional V oIP Survivability enable V oIP su rvivability Y es configure call processing server reachability settings Optional specify the number of digits to use for local dialing Optional configure t[...]

  • Seite 23

    Configuring the 4300T 3 - 5 Configuration Guide For Station Side IP PBX Applications Most private enterprise VoIP networ ks use an IP PBX at the corporate headquarters location to provide vo ice switching between headquarters, branch offices and the PSTN. The 4300 T is used in these environments to securely connect branch office employ ees to the I[...]

  • Seite 24

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 6 • Traffic shaping and priority queuing t o guarantee high quality voice traffic. These mechanisms protect vo ice and data traffic from contending for the same network resources to guarantee l ow latency and the highest c a l l q u a l i t y p o s s i b l e f o r V o I P t r a f f i c . A t[...]

  • Seite 25

    Configuring the 4300T 3 - 7 Configuration Guide For T r unk Side IP PBX Applications Companies with existing IP-based WAN links for inter-office voice and da ta communications can use the 4300T as a tr affic shaper to meet the stringent jitter, latency and packet loss requiremen ts for toll quality voice. The 4300T is deployed at the edge of the WA[...]

  • Seite 26

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 8 The 4300T performs WAN/LAN IP routin g and traffic management functions in this application. In particular, it provides prioritization to ensure voice packets are not delayed or dropped whil e allowing data traffic to use all remaining bandwi dth. Configuration Outline Ta s k Subt ask Config[...]

  • Seite 27

    Configuring the 4300T 3 - 9 Configuration Guide For Hosted Video Applications A typical 4300T installation for hosted vi deo applications is depicted in the diagram below. In this scenario, the 4300Ts are used to connect all of the video endpoints to the Gatekeeper. The vide o endpoints should be configured to point to the LAN address of the 4300T [...]

  • Seite 28

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 10 • Traffic shaping and priority queuin g to guarantee high quality video traffic. These mechanisms protect vi deo and data traffic from contending for the same network resources to guarantee l ow latency and the highest call quality possible for voice and video traffic. At the same time t [...]

  • Seite 29

    Configuring the 4300T 3 - 11 Configuration Guide For Enterprise Video Applications A typical 4300T installation for enterprise video applications is d e p i c t e d i n t h e diagram below. In this scenario, the 4300Ts are use d to connect all of the video endpoints to the Gatekeeper. The vide o endpoints should be configured to point to the LAN ad[...]

  • Seite 30

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 12 call quality possible for voice and video traffic. At the same time t hey ensure the best utilization of WAN ba ndwidth by enabling data traffic to burst up to full line rate in the ab sence of video calls. Precedence is automatically given to traffic comi ng from video endp oints and other[...]

  • Seite 31

    Configuring the 4300T 3 - 13 System Configuration This section explains how to configur e the 4300T to function in your IP network. You will configure the T1/E 1 WAN interface, Ethernet interfaces , network addresses, DNS settings, defaul t gateway , SNMP settings and change the administrative password. 1. Physically connect to th e 4300T as descri[...]

  • Seite 32

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 14 3. Press Submit. Configuring VLANs in the 4300T As depicted in the diagram below, VLAN s are used to connect the 4300T to an Ethernet switch that has been configured to use VLANs. Typically, all VoIP devices are pl aced in the same VLAN while data devices are placed in a different VLAN. Thi[...]

  • Seite 33

    Configuring the 4300T 3 - 15 • 802.1p is not currently supported 1. Select the Network link. 2. Select Enable VLAN support. 3. Press Submit. 4. Select System. 5. Select VLAN Configuration. 6. Adjust LAN Port Membership drop-down boxes to specify 802.1 or 802.1q mode, as desired. Press Modify. If changing modes, the radio-buttons or checkboxes wil[...]

  • Seite 34

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 16 — 802.1 mod e: Assi gn the po rt to any ONE VL AN. — 802.1q mode: Assign the port to any number of VLANs Perform steps 1 through 6 above for each VLAN you wish to create. Modify an Existing VLAN Configuration 1. Select the Network link. 2. Select VLAN Sett ings. 3. Change the desired s [...]

  • Seite 35

    Configuring the 4300T 3 - 17 Assign the 4300T’ s ALG to your Priority VLAN Once you have completed your VLAN configuratio n you must assign the 4300T ALG to the VLAN containing your VoIP phones. 1. Select the VoIP ALG from the main configuration menu. 2. Use the drop down menu to assign the ALG to the VLAN ID containing your VoIP phones. 3. Press[...]

  • Seite 36

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 18 6. Enter the Default Gateway. This is usually the upstream router’s IP address. Packets destined for IP networks not known to the 4300T are forwarded to the default gateway for handling. 7. Enter the Primary DNS Server. The DNS server is used by the 4300T to resolve domain names t o IP ad[...]

  • Seite 37

    Configuring the 4300T 3 - 19 Protocol Display and set the T1 Layer 2 pr otocol. Supported protocols are: • HDLC • Cisco HDLC • PPP • ANSI (Frame Rela y) • CCITT (Frame Relay) 1. Select the desir ed T1 pr otocol. 2. Press Submit. Frame Relay Mode and DLCI When the Protocol is one of ANSI or CCITT, then additional Fr ame Relay configuration[...]

  • Seite 38

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 20 Timing Display and set the clock ti ming source fo r the T1/E1 interface. The timing can be either derived from the network (External) or provided to the T1 interface by the V 2 IU (Internal). With a carrier-pr ovided T1, the timing is usually derived from the network (External, the default[...]

  • Seite 39

    Configuring the 4300T 3 - 21 In addition the 4300T will provide its LAN IP address in DHCP user options 150 and 151 for use by IP phones. Some IP phones use these values for configuration of their TFTP server and MGCP control server addresses. You can also enable or disable the 4 300T DHCP server on a per VLAN basis. 1. Select DHCP Server. 2. If yo[...]

  • Seite 40

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 22 The Windows Internal Naming Service (WINS) is a service that keeps a database of computer name-to-IP address mappings so that computer names used in Windows environments can be mapped to IP addresses. The WINS Address is the IP address of the WINS server in your network. This value will be [...]

  • Seite 41

    Configuring the 4300T 3 - 23 3. Press Submit. Configure Hostname, SNMP and Remote Logging The 4300T can be managed remotely by an SNMP network management system such as HP Openview. The 4300T supports SNMPv1 or S NMPv3 and MIB-II (RFC1213). All MIB-II variables are read only. The MIB variables sysContact and sysLocation are s et by the web GUI. Mes[...]

  • Seite 42

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 24 1. Select the Enable SNMP v1 or v3 ch eckbox. If using SNMPv1 enter the Read-Only Community. If using SNMPv3 enter the User Name, Passphrase and Security method. 2. Enter the System Location. This is a comment string that can be us ed to indicate t he physical locatio n of the 4300T. By def[...]

  • Seite 43

    Configuring the 4300T 3 - 25 4. Uncheck the Enable Remote System L ogging checkbox. 5. Press Submit. Configure a local Hostname A locally configured hostname is useful for remote management. This name can appear as the identifier string for the 4300T on a system management console. >> Enter a host name in the field provided. Enable Mean Opini[...]

  • Seite 44

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 26 Change the Administration Password We strongly recommend that you chan ge the default password for the root administrative account using the following steps: 1. Enter the password you chose in step C again in the Confirm Password to ensure that there were no mistakes in the initial entry. 2[...]

  • Seite 45

    Configuring the 4300T 3 - 27 • Enable mobility in the enterprise LAN for voice devices. This is useful, f or example, when using WiFi or moving office locations. In these instances the IP address of the voice and video device may be changed. Configure the V oIP ALG In order to configure the VoIP ALG the 4300T must be told where to reach the signa[...]

  • Seite 46

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 28 6. Enter the TFTP Server Address. This address is used to identify the TFTP server that contains the images used by IP phones at boot up. The 4300T performs a TFTP server relay function. 7. Automatic MGCP Re-registration is us ed to re-register MGCP endpoints every time the network or syste[...]

  • Seite 47

    Configuring the 4300T 3 - 29 The bandwidth is specified in kbps and if it is set to 0, bandwidth management is not enforced. Only ca lls with media traversing the 4300T is counted towards the bandwidth maximum. 11. The Current payload bandwidth calcul ates the current video traffic, without IP overhead, traversing th e Appliance. The Estimated tota[...]

  • Seite 48

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 30 Enter a V oIP Subnet Route 1. Select System. 2. Select System Overview. 3. Select VoIP Subnet Routing. 4. Enter the IP Network (e.g. 10.10.12.0). This is the IP address of the remote subnet containing the voice devices. 5. Enter the Netmask (e.g. 255.255.255.0) . This is the mask of the IP [...]

  • Seite 49

    Configuring the 4300T 3 - 31 2. Select System Overview. 3. Select VoIP Subnet Routing. 4. Enter the IP Network (e.g. 10.10.12.0) . This is the IP address of the remote subnet containing the voice devices. 5. Enter the Netmask (e.g. 255.255.255.0). This is the mask of the IP address of the subnet containing the voice devices. 6. Enter the Gateway (e[...]

  • Seite 50

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 32 Data Networking Configuration The 4300T provides static IP routin g and two types of Network Address Translation (NAT) functions fo r data traffic. This section describes the use and configuration of these features. NA T for Data T raf fic NAT allows hosts on a private internal network (the[...]

  • Seite 51

    Configuring the 4300T 3 - 33 Configure Dynamic NA T Use Dynamic NAT when you have multip le PCs installed on the LAN side of the 4300T that require Internet or W AN access. Once Dynamic NAT is enabled the 4300T will automatically perform an address translation for all packets to/from the LAN side PCs. 1. From the Configuration Menu select NAT. 2. U[...]

  • Seite 52

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 34 Delete a Static NA T entr y 1. Select NAT. 2. To delete an IP address or a range of IP addresses h ighlight the entry in the Static NAT Client Entries list and press the Delete key on your keyboard. 3. Press Submit. Static IP routing In addition to locally connected IP networks the 4300T ca[...]

  • Seite 53

    Configuring the 4300T 3 - 35 4. Select the Apply Ro ute checkbox. 5. Enter the IP Network address. This address is the remote data network you would like the 4300T to forward to the gateway. The hosts portion of the IP address should be s et to “0”. For example, 10.10.20.0 6. Enter the Netmask of the remote data network. For example, 255.255.25[...]

  • Seite 54

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 36 The 4300T uses a Stateful Packet Insp ection (SPI) firewall to protect data devices installed behind the LAN interface. Voice devices are protected by the 4300T Application Layer Gateway (ALG) as described in VoIP Configuration . The firewall is enabled by default. The default behavior of t[...]

  • Seite 55

    Configuring the 4300T 3 - 37 Action Description Input format Allow TCP Port Allows traffic with the specified TCP port to terminate on the 4300T . *V alid values range from 1 through 65535. *Multiple entries are separated by a space *Range value specified by : character . For example , 25:50 means perform the action on ports 25 through 50 Allow UDP[...]

  • Seite 56

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 38 If a given packet does not match any of the configured rules, it is dropped. 1. Select Firewall. 2. Enter the desired Advanced Settings using the table above as a guide. 3. Select Submit. Remove Advanced Setting Entries T o r e m o v e a n a d v a n c e d f i r e w a l l s e t t i n g s i m[...]

  • Seite 57

    Configuring the 4300T 3 - 39 • Controls the data transfer rate of far-end WAN TCP devices to l imit WAN link congestion. • Supports network-based QoS applications by setting the TOS bits for all VoIP packets sent to the WAN and the LAN. TOS bits are used so that VoIP packets can be prioritized in the network by DiffServ enabled routers. The TOS[...]

  • Seite 58

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 40 3. Specify the upstream an d downstream bandwidth of your WAN link 4. Enter the WAN Downstream Ba ndwidth in Kbps. 5. Enter the WAN Upst ream Bandwidth in Kbps. Optionally enable priority IP addresses VoIP traffic from devices that use the VoIP ALG function (phones, video stations, softphon[...]

  • Seite 59

    Configuring the 4300T 3 - 41 Determining the maximum number of concurrent calls The maximum number of concurrent call s that can be supported by the WAN access link is calculated using the following formul a: Max calls = (M aximum WAN upstrea m bandwidth * .8 5)/VoIP codec rat e where, Maximum WAN upstream bandwidth = va lue entered in step D above[...]

  • Seite 60

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 42 are applied to traf fic in both the up st ream (LAN to WAN) and downstream (WAN to LAN) direction. Each direct ion is independent of the other and can support different si ze priority queues. Classifying High priority voice and video traffic generated by endpoint devices is automatically id[...]

  • Seite 61

    Configuring the 4300T 3 - 43 clocked out at the WAN link’s f ull rate LES S the bandwidth currently bein g used for high-priority (ie voice) data. High-priority data is clocked out at the WAN’s full link rate. An y long-lasting burst condit ion in low-priority data will cause these packets to be dela yed and, if necessary, dropped. Downstream T[...]

  • Seite 62

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 44 Although RTP makes use of UD P the 4300T appliance is able to provide its own congestion avoidance mechanism for voice traffic using Call Admission Control (CAC). V oIP Sur vivability Configuration The high availability of voice servic es is a fundamental requirement for enterprises deployi[...]

  • Seite 63

    Configuring the 4300T 3 - 45 • Call processing server c onnectivity status indicators • Support for multiple call processing servers usin g DNS • Reporting of the currently active call processing server in environments using multiple ca ll processing servers • Local call switching between VoIP endpoints and premises based PSTN gateways duri[...]

  • Seite 64

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 46 prioritized list of available network ba sed call processing servers. The V 2 IU appliance using period ic messages m onitors each server and the highest priority server that is currently reachable will be used for call processing. This feature can also be used to load bala nce or distribut[...]

  • Seite 65

    Configuring the 4300T 3 - 47 Step 1 – Enable V oIP Sur vivability 1. Log into the V 2 IU appliance using a Netscape or Internet Explorer web browser. 2. Select System. 3. Select Survivability. 4. Select the Enabled radi o button under the Surv ivability Confi guration section of the web page. 5. Press Submit. The V 2 IU appliance is now configure[...]

  • Seite 66

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 48 1. Log into the V 2 IU appliance using a Netscape or Internet Explorer web browser. 2. Select System. 3. Select Survivability. 4. Enter the desired values f or Time be tween heartbeat messages, Time to declare heartbeat lost, Number of lo st messages to declare alarm and Number of received [...]

  • Seite 67

    Configuring the 4300T 3 - 49 2. Select System. 3. Select Survivability. 4. Enter the number of digits for local di aling in the Local Dial P lan section of the web page. 5. Press Submit. Step 4 - Configure the IP address of th e local LAN side PSTN gateway (optional) This step should be used if you have insta lled a PSTN gateway at the branch o f f[...]

  • Seite 68

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 50 Step 5 - Configure call processing ser ver r edundancy If you will be us ing multiple network based call processing s ervers then you will need to enable server redundan cy and specify the time between DNS lookups in the V 2 IU appliance. Enabling redunda ncy allows a DNS se rver to provide[...]

  • Seite 69

    Configuring the 4300T 3 - 51 6. Select Trigger on resends in the Soft switch Redundancy Settings section of the web page. 7. Enter the Number of resends to declare alarm. 8. Press Submit.[...]

  • Seite 70

    User Guide V 2 IU 4300T Converged Network Appliance 3 - 52[...]

  • Seite 71

    4 - 1 4 System Diagnostics The 4300T provides a powerful set of diagnostic informati on, troubleshooting tools and utiliti es for system mai n tenance to networ k operat ors. Viewing Software V ersion, Hardware Platform and the LAN MAC Address The software version, hardware platform, and LAN MAC address are common pieces of information reques ted b[...]

  • Seite 72

    User Guide V 2 IU 4300T Converged Network Appliance 4 - 2 Viewing the ALG registration code Y o u w i l l a l s o f i n d a l i n k t o t h e A L G r e g i s t r a t i o n c o d e o n t h e S y s t e m p a g e . T h e registration code enables the ALG and is pre-installed at the factory. If the registration code is inadvertently deleted you can re-[...]

  • Seite 73

    System Diagnostics 4 - 3 To view the networking configuration an d status of the 4300T proceed to the Network Information page as follows: 1. Select System. 2. Select System Overview. 3. Select Network Information. The following networking information is display ed: Routing Information The system routing table contains the stat ic routes for hosts [...]

  • Seite 74

    User Guide V 2 IU 4300T Converged Network Appliance 4 - 4 The interface statistics can point to area s of congestion in the network. If the errors statistic is a few percent or more of the total packets sent it may be an indication of excessive congestion on the ne twork interface. If the congestion is not corrected the quality of voice calls will [...]

  • Seite 75

    System Diagnostics 4 - 5 System Logging Mes sages Displays informat ion logged duri ng sy stem boot and normal operation. Logging messages may indicate unauthor ized attempts to access the 4300T, process restart messages, and excessive resource uti lization messages. Passive V oice Call Monitoring The 4300T monitors live voice calls and performs ob[...]

  • Seite 76

    User Guide V 2 IU 4300T Converged Network Appliance 4 - 6 V erify Registered V oice and Video Devices The 4300T maintains a list of all regist ered voice and video devices called a clients list s o that it can properly route voice and video calls. At startup, voice and video devices register their IP addr esses with the 4300T. The 4300T then regist[...]

  • Seite 77

    System Diagnostics 4 - 7 Performing a Ping T est A ping test is the most common test us ed to verify basic connectivity to a networking device. Successful ping test results indicate that both physical and virtual path connections exist between the 4300T and the test IP address. Successful ping tests do not guarantee th at all data traffic is allowe[...]

  • Seite 78

    User Guide V 2 IU 4300T Converged Network Appliance 4 - 8 The Network Test Tools page will be refr eshed and the results of the traceroute test are displayed (this may take several seconds ). The Reset button is used to clear the IP address entry used in step D above. Restar ting Networking Processes In extreme circumst ances while troublesh ooting[...]

  • Seite 79

    5 - 1 5 Saving and Restoring the 4300T Configuration The 4300T stores all configuration inform ation for the system in a serie s of individual files that reside in local flas h memory. These files are read at boot time to determine the configuration iden tity of the 4300T and then stored in RAM as “running” state. As you configure the 4300T the[...]

  • Seite 80

    User Guide V 2 IU 4300T Converged Network Appliance 5 - 2 The ewn command can be used with a loca l terminal connection or remotely using SSH. 1. Use a NULL modem cable to connect to serial port 1 of the 4300T 2. Use a terminal emulator such as Hypert erminal set to a baud rate of 9600, 8, 1 and none (databits, stop bits and parity) Alternatively y[...]

  • Seite 81

    Saving and Restoring the 4300T Configuration 5 - 3 List all backup files stored in FLASH. If no file has been saved, the command will only return the # prompt. Delete a Backup File # ewn delete <filename> Delete the backup file specified in the filena me. Load a Backup File so that it Be comes the Runnin g Configuration # ewn load <filenam[...]

  • Seite 82

    User Guide V 2 IU 4300T Converged Network Appliance 5 - 4[...]

  • Seite 83

    6 - 1 6 Upgrading the 4300T This chapter describes how to upgrad e your 4300T to the latest software release available from Polycom. It is recommended that you reboot the 4300T prior to performing the upgrade. Th i s i s t o m a k e s u r e t he r e i s en o u g h dy n a m i c m e m o ry a v a i la b l e t o h a n d le t h e upgrade process. Upgrad[...]

  • Seite 84

    User Guide V 2 IU 4300T Converged Network Appliance 6 - 2 4. Enter the Download Server address of ftp.support. polycom.com. 5. Enter the Filename: flash.bin 6. Press Submit. You can follow the progress of the upgrade by selecting the refresh the upgrade status link. The system will automatically restart after the new image has been loaded. 7. V eri[...]

  • Seite 85

    Appendix - 1 Appendix T roubleshooting Tips This section contains possible solutions to problems regarding the installation of the 4300T. I am having trouble reaching the Internet through the 4300T . We recommend connecting a PC dire ctly (or via a switch) to the LAN port of the 4300T. The default LAN IP address of the 4300T is 192.168.1.1 so pleas[...]

  • Seite 86

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 2 5. Select Network Test Tools. 6. Enter the softswitch address in the IP Address to Ping field. 7. Press Ping. Specifications W AN Ports 1xT1 CSU/DSU or 10/100 Ethernet LAN Ports 4x10/100 Ethernet (switch ed) Serial Ports 1xRS-232 Dimensions Height (1.7”), Width (10”), Depth (7”)[...]

  • Seite 87

    Appendix - 3 Appendix Neighboring Path Navigator Gatekeeper suppor t Example 1 In this example, there are tw o neighb ored Path Navigator gatekeepers, one behind an EdgeMarc, on a private network, and the other on the public network.[...]

  • Seite 88

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 4 All V2IU’s running VOS Version 5.8.0 PathNavigator running version 7.00.01 (7.00.01.0 185) EMV2006 V500 IP = 67.100.100.240 e164 = 2040 Alias = V500 GK = 67.100.100.100 IP = 90.186.171.200 e164 = 555 Not Registered to Any GK GK X = 67.100.100.100 = Neighboring Gatekeepers GK A = 192[...]

  • Seite 89

    Appendix Appendix - 5 V2IU A 1. Setup the Network settings. a LAN interface IP address = 192.168 .2.1 b LAN interface subnet = 255.255.255.0 c WAN interface IP address = 69.52.177.69 d WAN interface subnet = 255.255.25 5.0 e Default Gateway = 69.52.1 77.1 2. Setup the VoIP ALG – H323 settings V2IU A is set to use a LAN side gatekeeper, which is 1[...]

  • Seite 90

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 6 Endpoints 1. Configure the video endpoints as shown in the diagram above. The PVX 104, 105 endpoint’s ga tekeeper is GK A, 192.168.2.80 The V500 is a regist ered to GK X, 67.100.10 0.100. The VSX7000 is a standalone and is not registered to any gatekeeper. Dialing plans Source Desti[...]

  • Seite 91

    Appendix Appendix - 7 Example 2 In this example, there are tw o neighb ored Path Navigator gatekeepers, one behind one V2IU, on a private network, and the other behind another V2IU, on a separate private network. There is also a codec be hind a third V2IU, just as an example. V2IU C is jus t a remote V2IU running in the embedded gatekeeper mode. Al[...]

  • Seite 92

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 8 V2IU A 1. Setup the Network settings. a LAN interface IP address = 192.168 .2.1 b LAN interface subnet = 255.255.255.0 c WAN interface IP address = 69.52.177.69 d WAN interface subnet = 255.255.25 5.0 e Default Gateway = 69.52.1 77.1 2. Setup the VoIP ALG – H323 settings V2IU A is s[...]

  • Seite 93

    Appendix Appendix - 9 Network Settings[...]

  • Seite 94

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 10 V oIP ALG – H323 Settings[...]

  • Seite 95

    Appendix Appendix - 11[...]

  • Seite 96

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 12 V2IU B 1. Setup the Network settings. ( Configuration -- Neighboring Ga tekeeper -- Neighbors -- Add ) a LAN interface IP address = 192.168 .1.1 b LAN interface subnet = 255.255.255.0 c WAN interface IP address = 64.10.10.10 d WAN interface subnet = 255.255.25 5.0 e Default Gateway =[...]

  • Seite 97

    Appendix Appendix - 13 Network Settings[...]

  • Seite 98

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 14 V oIP ALG – H323 settings[...]

  • Seite 99

    Appendix Appendix - 15[...]

  • Seite 100

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 16 V2IU C 1. Setup the Network settings. a LAN interface IP address = 10.1 0.10.1 b LAN interface subnet = 255.255.255.0 c WAN interface IP address = 64.186.171.51 d WAN interface subnet = 255.255.25 5.0 e Default Gateway = 64.186.171.1 2. Setup the VoIP ALG – H323 settings V2IU C is [...]

  • Seite 101

    Appendix Appendix - 17 V oIP ALG – H323 Settings[...]

  • Seite 102

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 18[...]

  • Seite 103

    Appendix Appendix - 19 Endpoints 1. Configure the video endpoints as shown in the diagram above. The PVX 101 , 102 endpoint’s gatekeeper = 192.168.1.45 The PVX 104 , 105 endpoint’s gatekeeper = 192.168.2.80 The Viewstation’s gatekeeper = 10.10.10.1 The VSX7000 is a standalone and is not registered to any gatekeeper. Dialing plans Source Desti[...]

  • Seite 104

    User Guide V 2 IU 4300T Converged Network Appliance Appendix - 20 Path Navigator Defining a Neighboring Gatekeeper in the Path Navigator. Source Destination Dial string PVX 101 / PVX 102 / PVX 103 / PVX 105 / View stat ion (string) 444@64.186.171.51 VSX 7000 PVX 101 PVX 102 PVX 104 PVX 105 View stat ion (IP + Ext) 64.10.10.10 , 101 64.10.10.10, 102[...]

  • Seite 105

    Regulator y Notices - 1 Regulator y Notices END-USER LICENSE AGREEMENT FOR POL YCOM® SOF TW ARE IMPORTANT-READ CAREFULLY BE FORE USING THE SOFTWARE PRODUCT: This End-User License Agreement ("Agr eement") is a legal agreement betwee n you (and/or any company y ou represent) and either Polycom (Netherlands) B.V. (in Eur ope, Middle East, a[...]

  • Seite 106

    User Guide V 2 IU 4300T Converged Network Appliance Regulator y Notices - 2 agree to be and will be bound by the te rms of this Agreement. If you do not agree to the terms of this Agreement, your use is prohibited and you may not install or use the SOFTWARE PR ODUCT. The SOFTWARE PRODUCT is protected by copyright laws and international copyright tr[...]

  • Seite 107

    Regulator y Notices Regulator y Notices - 3 2.5 Software Transfer. You may pe rmanently transfer all of your rights under this Agreement in connect ion with transfer of the PRODUCT, provided you retain no copies, you transfer all of the SOFTWARE PRODUCT (including all component parts, th e media and printed materials, any upgrades, this Agreement, [...]

  • Seite 108

    User Guide V 2 IU 4300T Converged Network Appliance Regulator y Notices - 4 4. TERMINATION. Without prejudice to any other rights, POLYCOM may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement. In such event, you must destroy all copies of the SOFTWARE PRODUCT and all of its component parts. You m[...]

  • Seite 109

    Regulator y Notices Regulator y Notices - 5 IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES , TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESP ONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED . POLYCOM NEITHE R A[...]

  • Seite 110

    User Guide V 2 IU 4300T Converged Network Appliance Regulator y Notices - 6 9. DISCLA IMER. Some cou ntries, stat es, or provinces do not allow the exclusion or limitation of im plied warranties or the limitation of incidental or consequential damages for certain prod ucts supplied to consumers, or the limitation of liability for personal in jury, [...]

  • Seite 111

    Regulator y Notices Regulator y Notices - 7 Any use, modification, reproduction, release, performance, display or disclosure of such technical data shal l be governed by the terms of DFAR Section 227.7015(b). BY INSTALLING, COPYING, OR OT HERWISE USING THIS SOFTWARE PRODUCT YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE[...]

  • Seite 112

    User Guide V 2 IU 4300T Converged Network Appliance Regulator y Notices - 8 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Prog ram, and copy and distr ibute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: a) You must cau[...]

  • Seite 113

    Regulator y Notices Regulator y Notices - 9 the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily u sed for software interchange; or, c) Accompany it with the informati on you received as to the offer to distribute corresponding source code . (This alternative is allow ed only for noncomm[...]

  • Seite 114

    User Guide V 2 IU 4300T Converged Network Appliance Regulator y Notices - 10 conditions of this License, they do not excuse you fr om the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obliga tions, then as a consequence you may not distribute the Prog[...]

  • Seite 115

    Regulator y Notices Regulator y Notices - 11 exceptions for this. Our de cision wi ll be guided by th e two goals of preserving the free status of all derivatives of our free software and of promoting the sharing an d reuse of softwar e generally. NO WARRANTY 11. BECAUSE THE PROGRAM IS LICE NSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM,[...]

  • Seite 116

    User Guide V 2 IU 4300T Converged Network Appliance Regulator y Notices - 12 (1) This device must only be connected to the T1 WAN network. (2) Before con necting your unit, you must inform the telephone company of the following information: Port ID REN/SOC FIC USOC T1 WAN 04DU9-DN, 04DU9-B N 6.0N RJ48C (3) If the unit ap pears to be malf unctioning[...]

  • Seite 117

    Regulator y Notices Regulator y Notices - 13 Users should ensure for their own prot ection, that the electrical ground connections of the power utility, telep hone lines and internal metallic water pipe system, if present, are connected together. This pr ecaution may be particularly important in ru ral areas”. Caution : Users should not attempt t[...]

  • Seite 118

    User Guide V 2 IU 4300T Converged Network Appliance Regulator y Notices - 14[...]