Cisco Systems 2.5 Bedienungsanleitung

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Zur Seite of

Richtige Gebrauchsanleitung

Die Vorschriften verpflichten den Verkäufer zur Übertragung der Gebrauchsanleitung Cisco Systems 2.5 an den Erwerber, zusammen mit der Ware. Eine fehlende Anleitung oder falsche Informationen, die dem Verbraucher übertragen werden, bilden eine Grundlage für eine Reklamation aufgrund Unstimmigkeit des Geräts mit dem Vertrag. Rechtsmäßig lässt man das Anfügen einer Gebrauchsanleitung in anderer Form als Papierform zu, was letztens sehr oft genutzt wird, indem man eine grafische oder elektronische Anleitung von Cisco Systems 2.5, sowie Anleitungsvideos für Nutzer beifügt. Die Bedingung ist, dass ihre Form leserlich und verständlich ist.

Was ist eine Gebrauchsanleitung?

Das Wort kommt vom lateinischen „instructio”, d.h. ordnen. Demnach kann man in der Anleitung Cisco Systems 2.5 die Beschreibung der Etappen der Vorgehensweisen finden. Das Ziel der Anleitung ist die Belehrung, Vereinfachung des Starts, der Nutzung des Geräts oder auch der Ausführung bestimmter Tätigkeiten. Die Anleitung ist eine Sammlung von Informationen über ein Gegenstand/eine Dienstleistung, ein Hinweis.

Leider widmen nicht viele Nutzer ihre Zeit der Gebrauchsanleitung Cisco Systems 2.5. Eine gute Gebrauchsanleitung erlaubt nicht nur eine Reihe zusätzlicher Funktionen des gekauften Geräts kennenzulernen, sondern hilft dabei viele Fehler zu vermeiden.

Was sollte also eine ideale Gebrauchsanleitung beinhalten?

Die Gebrauchsanleitung Cisco Systems 2.5 sollte vor allem folgendes enthalten:
- Informationen über technische Daten des Geräts Cisco Systems 2.5
- Den Namen des Produzenten und das Produktionsjahr des Geräts Cisco Systems 2.5
- Grundsätze der Bedienung, Regulierung und Wartung des Geräts Cisco Systems 2.5
- Sicherheitszeichen und Zertifikate, die die Übereinstimmung mit entsprechenden Normen bestätigen

Warum lesen wir keine Gebrauchsanleitungen?

Der Grund dafür ist die fehlende Zeit und die Sicherheit, was die bestimmten Funktionen der gekauften Geräte angeht. Leider ist das Anschließen und Starten von Cisco Systems 2.5 zu wenig. Eine Anleitung beinhaltet eine Reihe von Hinweisen bezüglich bestimmter Funktionen, Sicherheitsgrundsätze, Wartungsarten (sogar das, welche Mittel man benutzen sollte), eventueller Fehler von Cisco Systems 2.5 und Lösungsarten für Probleme, die während der Nutzung auftreten könnten. Immerhin kann man in der Gebrauchsanleitung die Kontaktnummer zum Service Cisco Systems finden, wenn die vorgeschlagenen Lösungen nicht wirksam sind. Aktuell erfreuen sich Anleitungen in Form von interessanten Animationen oder Videoanleitungen an Popularität, die den Nutzer besser ansprechen als eine Broschüre. Diese Art von Anleitung gibt garantiert, dass der Nutzer sich das ganze Video anschaut, ohne die spezifizierten und komplizierten technischen Beschreibungen von Cisco Systems 2.5 zu überspringen, wie es bei der Papierform passiert.

Warum sollte man Gebrauchsanleitungen lesen?

In der Gebrauchsanleitung finden wir vor allem die Antwort über den Bau sowie die Möglichkeiten des Geräts Cisco Systems 2.5, über die Nutzung bestimmter Accessoires und eine Reihe von Informationen, die erlauben, jegliche Funktionen und Bequemlichkeiten zu nutzen.

Nach dem gelungenen Kauf des Geräts, sollte man einige Zeit für das Kennenlernen jedes Teils der Anleitung von Cisco Systems 2.5 widmen. Aktuell sind sie genau vorbereitet oder übersetzt, damit sie nicht nur verständlich für die Nutzer sind, aber auch ihre grundliegende Hilfs-Informations-Funktion erfüllen.

Inhaltsverzeichnis der Gebrauchsanleitungen

  • Seite 1

    Corporate Headquarters Cisco S yste ms, Inc . 170 W est Tasma n Drive San Jose , CA 95134 -1706 USA http://ww w.cisco. com Tel: 408 526-400 0 800 55 3-N ETS ( 6387 ) Fax: 408 526- 4100 F A Q and T r oubleshooting Guide for the CiscoWorks Wireless LAN S olution Engine R ele ase 2.5[...]

  • Seite 2

    THE SPECIFICA TIONS AND INFORMA TION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTI CE. ALL ST A TEMENTS, INF ORMA TION, AND RECOMMEN D A TIONS I N THIS MANUAL ARE BELIEV ED TO BE ACCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIND, EXPRESS OR IMP LIED. USERS MUST T AKE FULL RESPONSIBI LITY FOR THEIR APPLICA TION OF [...]

  • Seite 3

    iii FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine CONTEN TS CHAPTER 1 FAQs and Troubl eshoot ing 1-1 General FAQs and Tr oublesh ooting 1-1 Fault s FAQs and Tr oublesh ooting 1-11 Devices FAQs and Tr ouble shootin g 1-13 Config uration FAQs and Tr oubl eshooti ng 1-19 Firmwar e FAQs and Trou bleshooting 1-24 Rep[...]

  • Seite 4

    Contents iv FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine[...]

  • Seite 5

    C HAPTER 1-1 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine 1 FAQs and Troubleshooting This F A Q and troubleshooting guid e consists of the follo wing sections: • General Q uestions—See General F A Qs and Troubles hooting, page 1 -1 • Faults— F aults F A Qs and Troubleshoo ting, page 1 -11 • De vices?[...]

  • Seite 6

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine • Is T e lnet enabl ed or disab led by default on the WLSE? • Can SSH be disabled? , page 1- 2 • Can I r un a job to co n ver t a numbe r of a ccess poi nts fro m non -IOS to I OS? • What [...]

  • Seite 7

    1-3 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting General FAQs and Troubl eshoo ting Q. Can I r un a job to co n ver t a numbe r of a ccess poi nts fro m non -IOS to I OS? A. Y e s, yo u can run a firmware job, us ing a spe cial IO S upgra de image that is av a ilable o n Cis[...]

  • Seite 8

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-4 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m After th e WLSE reboo ts, the logi n screen appears, fol lowed by an Intern al Server Err or message . Possible Cause The servlet engine in the WLSE is starting up. Recommended Ac tion W [...]

  • Seite 9

    1-5 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting General FAQs and Troubl eshoo ting Sympto m Cannot lo g into the system. Possible Cause Y ou d id not run the setup program to create an initial system configurati on or y ou lost all the user account passwords. Recommended Ac[...]

  • Seite 10

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine 5. Enter the follo wing command. Thi s erases the WLSE’ s configu ration, returns the WLSE to facto ry defa ults, and reload s the WLSE. [root@CiscoMaintImage/]# erase config Sympto m After the [...]

  • Seite 11

    1-7 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting General FAQs and Troubl eshoo ting If the ping comm and gets a response , the system is co nnected to the network. I f the system ca nnot conne ct to a partic ular host, the pr oblem is either w ith the ne twork co nfiguration[...]

  • Seite 12

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-8 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine – If connec ting via HTT P , th e IP address was not ap pended with :1741 . – The cli ent sy stem is not configure d. Recommended Ac tion 1. Make sure that the system c an connect to the ne tw[...]

  • Seite 13

    1-9 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting General FAQs and Troubl eshoo ting For more information on the rel oa d command , see the CLI ap pendix in the User Guid e for the CiscoW orks W ir eless L AN Solutio n Eng ine , Relea se 2.5 . Y ou can access a PDF version of[...]

  • Seite 14

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-10 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m Cannot connect to system with T elnet or T elnet interactio n is slow . Possible Cause – T elnet is disable d or conf igured inc orrectl y . – The WLSE can not re cogn ize ho st na m[...]

  • Seite 15

    1-11 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Faul ts FA Qs an d Tro ubles ho oting 4. V erify that th e system can get DNS s ervices f rom the netw ork by en tering the follo wing command: # nslookup dns-name { hostname | ip-address } where dns-nam e is the DNS name of [...]

  • Seite 16

    Chapter 1 FAQs and Troubl eshoot ing Faults FA Qs and Tro ubleshoo ting 1-12 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. Does ac kno wledging a fa ult clear it? A. No, it only remo ves it fro m the Activ e list. For a descript ion of fault state s, see the information on under standing fa ult states in the onlin[...]

  • Seite 17

    1-13 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Devi ce s FA Qs an d Tr oub lesh ooti ng Sympto m Email f ails to arri ve at its destination. Possible Cause The SMTP serv er is not conf igured properly . Recommended A ction C onf igu re th e SMTP serv er by select ing Admi[...]

  • Seite 18

    Chapter 1 FAQs and Troubl eshoot ing Devic es FAQs and Trouble shootin g 1-14 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. Why is ho stname ( device name), sysContact, and sysL ocation informa tion not update d in the WL SE after I cha nge these pa rameter s on the acc ess point? A. The hostn ame (d e vice name )[...]

  • Seite 19

    1-15 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Devi ce s FA Qs an d Tr oub lesh ooti ng Devices Troubl eshooting This se ction c ontains the fo llowing tro ubleshoo ting in formati on: • Devices were discovered but are not displa yed in the GUI ; for example, in Reports[...]

  • Seite 20

    Chapter 1 FAQs and Troubl eshoot ing Devic es FAQs and Trouble shootin g 1-16 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine a. Reset the WLSE system ti me (UTC) u sing CLI c ommands as f ollo ws: Ente r services stop to stop services. Ente r th e clock command to r eset the ti m e. Ente r services start to rest art t[...]

  • Seite 21

    1-17 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Devi ce s FA Qs an d Tr oub lesh ooti ng a. Use the procedur es in the c onfiguration template in structi ons in th e online help or the User Guide fo r the CiscoW orks W ir eless LAN Solution Engine, 2. 5 to create a tem pla[...]

  • Seite 22

    Chapter 1 FAQs and Troubl eshoot ing Devic es FAQs and Trouble shootin g 1-18 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m Access p oints are plac ed in Misconfigur ed Devices g roup even thoug h they have been configured w ith the co rrect ISO vi ews. Possible Cause Unkno wn. Recommended A ction Delete the[...]

  • Seite 23

    1-19 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Confi gurat ion FAQs and Tr oubl esho otin g Possible Cause If there ar e also SNMP time outs on the netw ork, in ventory jobs will take muc h longer . Other jobs ma y be using all of the a vailable resources. Also , the next[...]

  • Seite 24

    Chapter 1 FAQs and Troubl eshoot ing Configu ration FAQs and Troubl eshootin g 1-20 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine • If I ma ke ch anges to the st artup t emplate, will those mod ifications be automatic ally uploaded t o the access poin ts that alre ady h ad that startup templat e applied? • What i[...]

  • Seite 25

    1-21 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Confi gurat ion FAQs and Tr oubl esho otin g – HTTP cred entials for the de vice (wit h admin and f irmw are priv ile ges on the access point) must match those entere d on the WLSE HTTP dev ice crede ntials scre en. – TFT[...]

  • Seite 26

    Chapter 1 FAQs and Troubl eshoot ing Configu ration FAQs and Troubl eshootin g 1-22 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. What is star tup configurat ion? Startu p configuration i s used rig ht after a device (a ccess point ) reboots. It requires D HCP server to be properl y set up t o allow the access po [...]

  • Seite 27

    1-23 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Confi gurat ion FAQs and Tr oubl esho otin g Sympto m HTTP con f igura tion jobs ar e picking up the wrong tem plate. Possible Cause If the access point’ s FTP setting is the same as the DHCP server , then HTTP config job p[...]

  • Seite 28

    Chapter 1 FAQs and Troubl eshoot ing Firmwa re FAQs and Tr oublesho oting 1-24 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Firmware FAQs and Troubleshooting • Firmware F AQs, page 1-24 • Firmware Troubleshooting, page 1-26 Firmware FAQs • Ho w can f irmware images be importe d? • Are firmware j obs run by u[...]

  • Seite 29

    1-25 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Firm ware FAQ s and Troub lesh ooti ng Note Both username and pa ssword in the device credent ials are case sensiti ve. • SNMP i s valid for version s 11.0 8T a nd high er . T he following setup paramet ers must be in plac [...]

  • Seite 30

    Chapter 1 FAQs and Troubl eshoot ing Firmwa re FAQs and Tr oublesho oting 1-26 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. Can I gi v e a f irmw are job a na me that is use d for a conf igurat ion or radio manageme nt job? A. No. Job name s cannot be dup licated. Firmware Trou bleshootin g • There is a time d [...]

  • Seite 31

    1-27 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Firm ware FAQ s and Troub lesh ooti ng b. Set the time in local b ro wser tim e, select Administration > Appliance > T ime/NTP/Nam e. For more infor mation on setting the time, see th e Use r Guide for the CiscoW o rks [...]

  • Seite 32

    Chapter 1 FAQs and Troubl eshoot ing Firmwa re FAQs and Tr oublesho oting 1-28 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m An SNMP job fails. Possible Cause The read c ommunity stri ng does not have suf ficient permissio ns. Recommended Ac tion The access poin t must ha ve a user with at lea s t SNMP , FIR[...]

  • Seite 33

    1-29 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Firm ware FAQ s and Troub lesh ooti ng Note Do not ma ke this v alue extremely high. It is advisable to keep thi s v alue to somethin g slightly higher th an the actual reboot t ime of th e slo west acces s point. Sympto m Fi[...]

  • Seite 34

    Chapter 1 FAQs and Troubl eshoot ing Firmwa re FAQs and Tr oublesho oting 1-30 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m When download ing firmwa re fr om C isco.c om, an error mes sage about crypto graphy perm issions appe ars. Possible Cause The f irst time you atte mpt to dow nload f irmware, the WLSE[...]

  • Seite 35

    1-31 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Firm ware FAQ s and Troub lesh ooti ng Sympto m After c on version t o IOS, the nat i ve VLAN information is n ot corr ect. Possible Cause If VLA Ns are c onfigured on non-I OS devices and none o f them is conf igured as nati[...]

  • Seite 36

    Chapter 1 FAQs and Troubl eshoot ing Reports FA Qs and Trou bleshoot ing 1-32 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Reports FAQs and Troubleshootin g • Reports F A Q , page 1 -32 • Reports T roubleshoo ting, page 1-32 Reports FAQ Q. Are any of the repo rts real-t ime repor ts? A. The repo rts are not re a[...]

  • Seite 37

    1-33 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Repor ts FAQs and Tr oub lesh ootin g Sympto m The T op N Busiest Clients report and the Client Statistic s report display 0 (zero) value s. Possible Cause W ireless client polling frequency is set to 51 minutes b y default. [...]

  • Seite 38

    Chapter 1 FAQs and Troubl eshoot ing Reports FA Qs and Trou bleshoot ing 1-34 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m The access point da ta in the Historica l Associations report is not accur ate. Possible Cause The wireless client wa s associ ated with an ac cess point managed by th e WLSE, but subse[...]

  • Seite 39

    1-35 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Repor ts FAQs and Tr oub lesh ootin g Sympto m After running a job, the update d data does not a ppear in a rep ort. Possible Cause A full poll ing cycle has not comple ted and the new data has not be en ent ered in the d ata[...]

  • Seite 40

    Chapter 1 FAQs and Troubl eshoot ing Radio Man ager FAQ s and Troubl eshooting 1-36 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m No VLAN information is displaye d for IOS access points. Possible Cause WEP ke ys have not been configured in each VLA N. When the WEP ke ys are con fig ured in the IO S access po[...]

  • Seite 41

    1-37 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Radio Mana ger FAQs and Tr oubl esho otin g • In the Assis ted Site Surv ey W izard, what does None mean in the Last Scan Ti m e f i e l d ? • In the Assisted Site Surv e y W izard, why is the Next b u tton disabled on th[...]

  • Seite 42

    Chapter 1 FAQs and Troubl eshoot ing Radio Man ager FAQ s and Troubl eshooting 1-38 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine A. No, ea ch AP does n ot nee d to b e enab led as a WDS AP . Rat her , each AP particip ating in th e Radio Moni toring shoul d hav e a subset of the WD S configuratio n whic h includ es [...]

  • Seite 43

    1-39 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Radio Mana ger FAQs and Tr oubl esho otin g De vice Discove ry in the online help or the User Guide for th e CiscoW orks W ir eless LAN Solution Engine , 2.5 . Afte r adding the device an d specifyi ng its location , restart [...]

  • Seite 44

    Chapter 1 FAQs and Troubl eshoot ing Radio Man ager FAQ s and Troubl eshooting 1-40 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine – Make sure the devices have the correct setu p for WDS. Also verify that WDS is authenticated to WLSE and that WDS has an IP address pointing to WLSE. – Make sure the de vices hav e t[...]

  • Seite 45

    1-41 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Radio Mana ger FAQs and Tr oubl esho otin g Q. Ho w long should the Constrain ts and Goals calculation step take in the Assisted Site Surv ey W izard? A. It varies de pending on th e am ount of radio scan and clie nt walkabo [...]

  • Seite 46

    Chapter 1 FAQs and Troubl eshoot ing Radio Man ager FAQ s and Troubl eshooting 1-42 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Radio Man ager Troublesho oting • WDS has been set u p on the AP an d WLSE, b ut WDS isn't authentic ating with WLSE. • My clients are not bein g authentic ated through WDS. • A[...]

  • Seite 47

    1-43 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Adm ini strat ion FAQs and Troub lesh oot ing Sympto m My clients are not be ing authentic ated through WDS. Possible Cause Y ou have not c reated a server group on the WDS APs f or client auth enticatio n. Recommended Ac tio[...]

  • Seite 48

    Chapter 1 FAQs and Troubl eshoot ing Admini stratio n FAQs and Tro ubleshoo ting 1-44 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Administra tion Trou blesho oting This se ction c ontains the fo llowing tro ubleshoo ting in formati on: • Users ca nnot log in afte r failure of th e altern ative authenticat ion sou[...]

  • Seite 49

    1-45 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Adm ini strat ion FAQs and Troub lesh oot ing Sympto m When usi ng Inter net Expl orer 6 .0 to in stall a new image on a WLSE from a repo sitory locate d on a W indo ws XP machi ne, the prog ress bar does not appear in the In[...]

  • Seite 50

    Chapter 1 FAQs and Troubl eshoot ing Admini stratio n FAQs and Tro ubleshoo ting 1-46 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine[...]

  • Seite 51

    C HAPTER 2-1 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine 2 Fault Descriptions This section pro vides the follo wing information on the faults displayed in Fa u l t s > D i s p l a y Fa u l t s . The follo wing information is p rov ided: • Fau lt—The f ault a s it ap pears i n the Display F aults table. [...]

  • Seite 52

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Access Point Faults T able 2-1 Access P o int F aults Fault Description T ype Explanation Related Setting Recommended Action AP i s in a Degrad ed state number associat ed clients Non-IOS and IO S The fault thre shol[...]

  • Seite 53

    2-3 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults AP is not registered with an y WDS IOS The m anaged I OS access point is not regi stered wi th an y WDS. For Radio M anager functionality to work, all IO S access points must re gist er wi th a WDS. If a n acces [...]

  • Seite 54

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-4 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Client associat ion rate is Degra ded number p er minut e Non-IOS and IO S The fault thre shold set for the d egr aded state h as been exce eded. Wh en th is fau lt i s cleare d, t he following message displays: Clie[...]

  • Seite 55

    2-5 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults Cli ent au then tic ation error r ate is Over loaded nu mber per m inute Non-IOS and IO S The fault thre shold set for th e overload ed s tat e has been e xceeded. Wh en th is fau lt i s cleare d, t he following [...]

  • Seite 56

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Duplic ate IP is found Non-I OS and IO S W LSE d is cove ry detect s a s econd de vice with the same IP address in the netw ork. Wh en th is fau lt i s cleare d, t he following message displays: Duplicate IP is v ali[...]

  • Seite 57

    2-7 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults EAP per SSID is disa bled Non-IOS and IO S EAP per SSID has been disa bled on the access p oint. Wh en th is fau lt i s cleare d, t he following message disp lays : EAP per SSID is enabled Manage Fault Settings &[...]

  • Seite 58

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-8 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Firm ware versio n policy violat ion ( versio n numb er ) Non-IOS and IO S The w rong version number for p olic y checkin g has been entered. Wh en th is fau lt i s cleare d, t he following message disp la ys: Fi rm [...]

  • Seite 59

    2-9 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults HotSta ndBy is active Non-I OS and IO S The acces s point that is configured for ho t standby has become ac tive. The follo wing condi tions coul d cause the hot standb y access point to become acti ve: the prima[...]

  • Seite 60

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-10 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine F or IOS access points: 1. Chec k the prim ary acces s point, the Ethern et port, or the Radio po rt to s ee why the hot standby access point has been acti vated. 2. Correct the condition . For examp le, if th e Rad[...]

  • Seite 61

    2-11 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults HTTP acce ss is enabled Non-IOS HTTP has been enabled o n the access point. Wh en th is fau lt i s cleare d, t he following message disp la ys: HTT P access is dis abled. Manage Fault Settings > Secur ity Pol[...]

  • Seite 62

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-12 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Packet Erro r is in is in Over loaded s tate ( error rate %) Non-IOS and IO S The fault thre shold set for th e overload ed s tat e has been e xceeded. Wh en th is fau lt i s cleare d, t he following message disp la[...]

  • Seite 63

    2-13 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults PSPF is disabled Non-IOS The PSPF port has been disabl ed. PSPF (Publicly Secure P acket Forwarding ) is a feat ure th at pre vents clien t de vices associat ed to a bridge or access point from inadverte ntly sh[...]

  • Seite 64

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-14 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Retr y Count rate is Over loaded nu mber per m inute Non-IOS and IO S The fault thre shold set for th e overload ed s tat e has been e xceeded. When the f ault is cleare d, t he following message displays: Retry Cou[...]

  • Seite 65

    2-15 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults SNM P que ry rece ived authoriza tion error respons e Non-I OS The access point's user co mmunity strings do no t hav e Admin, Iden t, Firmware, SNM P pri vile ges . The WLSE might not be able to access som[...]

  • Seite 66

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-16 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine SSID policy viola tion SSID assigned to the access poin t Non-IOS and IO S The SSID entered in the WLSE is dif feren t from the SSID assigne d to the access p oint. When the f ault is cleare d, t he following messag[...]

  • Seite 67

    2-17 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults T elnet access is enabled Non-I OS T elne t has been enabled o n the access point. When this fau lt has been cl eared, the following message disp la ys: T elne t access is dis abled Manage Fault Settings > Se[...]

  • Seite 68

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-18 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine WDS appear s do wn. IOS The WLSE f ailed to rece ive “keep acti ve” messa ges from t he WDS. This ha ppens whe n the WDS is do wn or when the network is do wn. Manage Fault Settings > Thresholds > WDS >[...]

  • Seite 69

    2-19 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults WEP key length policy violat ion Non-IOS and IO S The WEP ke y length setting has been vi olated . When this fau lt has been cl eared, the following message disp la ys: W EP ke y length is OK. Manage Fault Setti[...]

  • Seite 70

    Chapt er 2 Fault Descri ptions WLSE Fault 2-20 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine WLSE Fault AAA Server Faults T able 2-2 WLSE F ault Fault Description Explanation Related Setting Recommended Action Dot1 1mib view is not ena bled on some Acc ess Points. Please consult online help for details The d evice is[...]

  • Seite 71

    2-21 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s AAA Server Faul ts EAP-MD5 s erv er is not av ailable EAP-MD5 The E AP-MD5 s erv er is not av ailable. Wh en th is fau lt ha s been cl eared, the following message displ ays : EAP -MD5 server is a v ailable Manage Fault Settings &g[...]

  • Seite 72

    Chapt er 2 Fault Descri ptions AAA Se rver Fa ults 2-22 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine LEAP s erv er i s not av ailable LEAP The LEAP s erv er is not av ailable. This ca n be caused if you have enabled this policy and you are using a no n-Cisco client with EAP . Wh en th is fau lt ha s been cl eared, t[...]

  • Seite 73

    2-23 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s AAA Server Faul ts PEAP server is not av ailable PEAP The PEAP server is not av ailable. Wh en th is fau lt ha s been cl eared, the following message disp la ys: PE AP server is a v ailable Manage Fault Settings > Threshol ds &g[...]

  • Seite 74

    Chapt er 2 Fault Descri ptions AAA Se rver Fa ults 2-24 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Radi us serv er is Degr aded PEAP The fault thre shold set fo r the de grade d state h as been exce eded. Wh en th is fau lt ha s been cl eared, the following message disp la ys: R adiu s serv er is OK . Manage Fault[...]

  • Seite 75

    2-25 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Switch Faults Switch Faults T able 2-4 Switc h Fau lts Fault Description Explanation Related Setting Recommended Action CPU utilizati on is Degr aded (utilizatio n %) The fault thre shold set fo r the de grade d state h as been exc[...]

  • Seite 76

    Chapt er 2 Fault Descri ptions Switch F aults 2-26 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Port could not agre e with othe r end on duplex m ode The port could not agree wit h the f ar end on port dup lex, and is in di sagree(3 ) mod e. Wh en th is fau lt ha s been cl eared, the following message disp lays : Po[...]

  • Seite 77

    2-27 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Switch Faults Swit ch P ort ba ndwidth utilization is De graded ( utilization %) The fault thre shold set fo r the de grade d state h as been exce eded. Wh en th is fau lt ha s been cl eared, the following message displays: Switch [...]

  • Seite 78

    Chapt er 2 Fault Descri ptions Router Fa ult 2-28 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Router Fault T able 2-5 Router F ault Fault Description Explanation Related Setting Recommended Action Device was not reachable via S NMP The SNM P Agent on the switch is down. Wh en th is fau lt ha s been cl eared, the fo[...]

  • Seite 79

    IN- 1 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine INDE X A AAA serv er fault descriptio ns 2-20 acces s poi nt acce ssing thr ough WLSE, troublesh ooting 1-4 AP we b page , acces sing 1-4 fault descriptio ns 2-2 interfac e adding, result s of 1-14 removing, resul ts of 1-14 reports, VLAN info rmation in 1-36 A[...]

  • Seite 80

    Index IN-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine date and tim e incorre ct 1-9 device cred entia ls, Te lnet /SSH 1-19 device name, upd ates to 1-14 Devi ces tab FAQs 1-13 troublesh ooting 1-15 discovery devices discovered, but no t displaye d 1-15 Miscon figured D evices group 1-16 seed devic es 1-14 SNMP Au[...]

  • Seite 81

    IN- 3 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Index G groups Miscon figured D evices group 1-16 I inventor y effec ts on traffic an d performa nce 1-18 extra inven tories 1-14 FAQs 1-14 length of time require d 1-18 L logging i n cannot log i n 1-5 cannot log in as sys tem admin istra tor 1-5 failure of au[...]

  • Seite 82

    Index IN-4 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine radio scan sl ow 1-40 Recall button 1-40 Use Old Ra dio Sc an Dat a disabl ed 1-39 FAQs 1-36 inventor ies run by 1-14 troublesh ooting 1-42 report s blank fie lds in 1-33 client repor ts, 0 values in 1-33 FAQs 1-32 not real- time 1-32 troublesh ooting 1-32 VLAN[...]

  • Seite 83

    IN- 5 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Index U users authenti cation failur e 1-44 not listed in UI 1-44 passwo rd creat ed in CLI not ac cepted 1-45 simultan eous ac cess to acce ss poi nts 1-2 V VLANs in reports 1-36[...]

  • Seite 84

    Index IN-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine[...]